Top HD Cam Sites With The Best Customer Service
Since the services that cam sites provide are quite sensitive, the importance of an efficient and friendly customer support service is obvious. I went through the customer service options of leading HD webcam sites, and scored and ranked them. The four main features which were examined are FAQ quality, Billing Support, Live Support including the response time, and the feature to submit a Help Request option. Read and discover which 7 cam sites you can count on having efficient and friendly Customer Support service.
LiveJasmin
When it comes to an exciting webcam experience LiveJasmin is a natural candidate to start with. It is a premium site populated some of the classiest models broadcasting in HD video quality. One of its prominent pros is the excellent multi criteria filtering feature. In addition, they have an excellent mobile cam2cam chat option. A private show on LiveJasmin starts at $1.10 a minute, while the average is about $2.80 a minute.
Pros:
- A comprehensive and useful Customer Support service
- FAQ – useful information arranged in a friendly format
- Good 24/7 Live Support chat feature – a very short response time
- Billing support – a good one plus a special toll-free number (USA)
Cons:
- FAQ without a free format search engine
- Live Support – it is just a simple chat feature and the phone of the support center is not a toll-free number
Customer Service total score: 9.0
Flirt4Free
Flirt4Free is a cams site that can be distinguished from others by its various interaction options with the models. Since It is a premium site almost every one of these options has a price tag. A private chat on Flirt4Free starts at $0.55 a minute while the average is about $3.90 a minute.
Pros:
- A very comprehensive and useful Customer Support service
- FAQ – a lot of useful information presented in a friendly format
- Excellent 24/7 smart Live Support feature – includes search engine plus a toll-free number (USA)
- An offline Submit Help Request form
Cons:
- FAQ without a free format search engine
- Response times of Live Support are much longer than stated
Customer Service total score: 8.5
ImLive
ImLive is more than just a plain live cam site. It offers a lot of features including a multi-viewer of 6 cams, Pornstar shows and three main options of Live Cams - a decent Free Video Chat, Live Sex Video Chat and a Candy Show, which is a sex performance to which you can reserve a seat and watch a group show with other members.
On this site, the show rates are very affordable. The rates of the paid private chats, which can include cam2cam without any additional fee, start at $1.00 a minute while the average is about $2.25 a minute.
Pros:
- FAQ – a lot of useful information arranged in a very friendly format, plus an efficient search engine
- An offline Submit a Help Request feature. They promise to reply to your email address within 8 hours (including billing issues)
- 24/7 Live Chat support. In the FAQ section, if you perform a query, the Live Chat option will appear
Cons:
- No support option by phone.
- Billing support - limited information
Customer Service total score: 7.5
BongaCams
BongaCams is a big Freemium webcam site on which a lot of hardcore action is being performed. Many of the models that populate this cam site are Russian and European models. Beside the public rooms there are several private chat options, like Private Sex Chat, with or without cam2cam feature, and a Full Private chat in which other users are banned from peeping into them. A private chat on BongaCams is a flat rate for all models, coming in at around $4.50 a minute.
Pros:
- FAQ – quite a lot of useful information arranged in a friendly format (a pop-up window)
- Good 24/7 Live Support chat feature – a very short response time, plus an offline Submit Help Request form. Replies go to a mail address that you provide
- Billing support – link to the relevant provider’s consumer support, plus toll free numbers (USA) for any billing questions
- Concierge Service - an improved support to those who reach the Unlimited Membership level. It is the 4th of 8 membership levels. Your level is set by how many tokens you purchase. You belong to the Unlimited level after you purchase tokens for $1,500.00
Cons:
- FAQ format should be improved at least by adding a free format search engine
- No support option by phone
Customer Service total score: 8.5
Streamate
Streamate is one of the most attractive premium HD cam sites for a lot of reasons. Besides the lovely cam models from around the world there is an efficient search engine and very convenient filtering tools that will let you easily locate some specific models. The rates of the private shows start at $1.00 a minute and the average is near $3.00 a minute.
Pros:
- A useful Customer Support department
- Good 24/7 Live Support chat feature – a very short response time
- Several Live Support options – beside the chat feature, a toll-free WhatsApp is available
Cons:
- FAQ should be improved
- Live Support – it is just a simple chat feature
- Billing support - limited information
Customer Service total score: 8.4
XLoveCam
XLoveCam is a premium cam site that has one of the best user interfaces I have encountered, and that includes a very efficient filtering feature. You can narrow the search results by selecting several criteria. There are two options of private shows - a Private Show which is a nonexclusive one, and an Xclusive Show which enables full intimacy, including cam2cam. The rates of the private shows mostly start at $1.80 a minute, and the average is about $1.90 a minute.
Pros:
- FAQ – A friendly presentation that covers most of the basic topics
- Multilingual Live Support chat feature (In practice three chats in different languages were conducted by me)
- Offline Submit a Help Request (Contact Us) feature
Cons:
- Live Support – sometimes the standby times are very long. Not clear what are the service hours
- FAQ should be improved by expanding the scope and by adding a search engine
- Billing support - limited information hidden deep inside the Help and FAQ page
- No support option by phone
Customer Service total score: 8.2
Stripchat
StripChat is an exciting combination of a Freemium and Premium cam site. There are a lot of amazing models who explicitly perform in public mode, expecting to be generously tipped, while others will perform just it the private mode. A private chat on StripChat starts at $0.80 a minute while the average comes in at $3.50 a minute.
Pros:
- FAQ – a lot of useful information arranged as articles plus a Wiki format. In both cases there is an efficient search engine
- A smart offline Support feature that includes an efficient search engine
- Special Billing support page on which all the relevant providers’ contact information is presented
Cons:
- No Live Support. They have a kind of Submit Help Request option. It is written that their usual reply time is one day
- No support option by phone
Customer Service total score: 7.5
Conclusion
After a thorough examination of the Customer Service offerings at the leading HD cam sites, it turns out that 7 of them are better than the others. All these sites had a remarkable FAQ module and a good billing support.
No doubt that a good customer service contributes to the peace of mind of any consumer, especially when it comes to webcam sites. LiveJasmin, Flirt4Free, ImLive, BongaCams and Streamate all have a Live Help option, which I find to be invaluable. Any one of these sites will get you what you are looking for, but if you want to start at the top, the clear leader in customer service is LiveJasmin.